1.0 Subscriptions

  1. You can make changes to your subscription or cancel at any time without any penalty.
  2. We cannot cancel or refund an order less than 48 hours of delivery date unless agreed beforehand with Big Bully Pet Supplies Ltd.
  3. You can change dates of subsequent deliveries greater than 48 hours.
  4. We can change a delivery date without any notice but will always try to contact you first.
  5. Once you have subscribed to regular subscriptions, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you.
  6. Some subscription and product details (including price, discount, and availability) may change over time.
  7. Each subscription order will be subject to the then applicable subscription and product details.
  8. When the price of a product increases, each subscription order containing that product will be automatically updated to reflect the same price increase and will maintain a 10% discount. Such changes to product prices can be made without any notice.
  9. Before each subscription order is dispatched to you, you will receive an order confirmation message including order details and instructions for cancelling or modifying your order if you wish to do so. You will also be sent an e-mail at the address associated with your account confirming to you that we have dispatched the subscription product to you.
  10. Each subscription order constitutes a separate offer from you to purchase a subscription product. The contract of sale for each subscription product is concluded when the product is dispatched to you.
  11. If any subscription product is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we will attempt to fulfil the order within two weeks of the original dispatch date.
  12. If the subscription product becomes available during that two week period, it will be dispatched to you without any further action required by you.
  13. Delay due to non-availability of any subscription product will not affect the 10% discount applicable or to future orders for the same subscription.
  14. If any subscription product is no longer available, your subscription may be changed to a suitable replacement. You will be notified of this change. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription.
  15. If you wish to return a subscription product, please see our Refund and Returns Policy.

2.0 Refunds

  1. We are not obligated to refund the product if the dog will not eat the food or because you claim that the goods are defective. We will examine the returned goods and will notify you of your refund by either post, telephone, or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you that you were entitled to a refund for the defective goods.
  2. Further to our  Refund & Returns Policy, please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.
  3. Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

3.0 Risk and Title

  1. The goods will be at your risk from the time of delivery.
  2. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

4.0 Our Liability

  1. We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.
  2. We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.
  3. If you are contracting as a business, our liability for any claim for loss or damage shall be limited to the purchase price of the goods you purchased.
  4. If you are contracting as a consumer, our liability for any claim for loss or damage shall be limited to three times the purchase price of the goods you purchased.
  5. Nothing in these Terms and Conditions shall exclude or restrict our liability:
  6. for death or personal injury caused by our negligence;
  7. under section 2(3) of the Consumer Protection Act 1987;
  8. for fraud or fraudulent misrepresentation; or
  9. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

5.0 Introductory offers and discounts

  1. We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. 
  2. “Previously registered users” refers to any combination of: a user with a user account at Big Bully Pet Supplies, a credit or debit card, a credit or debit card holder, an email address, a delivery address, a cardholder address, or a household, who has previously made use of the Big Bully Pet Supplies service.
  3. We may cancel any special offer, introductory offer or discount at any time without notice.
  4. At our sole discretion, we may restrict who may enter into offers for any reason.
  5. Promotional offers and discounts are available for limited time periods only and subject to stock availability.
  6. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
  7. Purchase of our products is only via our website, and requires a registered account with valid payment and delivery details to redeem a free or discounted offer, or to redeem an account credit.
  8. After any discounted offer you will be charged the full price for subsequent orders until such time as another applicable and valid discounted offer is applied, or you cancel active subscriptions and orders with us. 
  9. Where a free gift or free treat is included in an offer, the free item will be determined by stock availability.
  10. From time to time we run different promotional offers. Specific offers may have free delivery. Free delivery applies to UK mainland customers signing up with UK mainland addresses. Delivery charges may apply to other offers and ongoing orders, where this is the case it will be communicated. Delivery surcharges may apply to Northern Ireland and the Highlands & Islands. 
  11. These terms are subject to change at any time.

Use of website

1.0 Introduction

  1. These terms and conditions govern your use of our website.
  2. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
  3. If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions.
  4. You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
  5. If our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2.0 Copyright notice

  1. Copyright (c) [2023] Big Bully Pet Supplies Ltd.
  2. Subject to the express provisions of these terms and conditions:
  3. We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3.0 Licence to use website

  1. You may:
    • view pages from our website in a web browser;download pages from our website for caching in a web browser;print pages from our website;stream audio and video files from our website; and
  2. use our website services by means of a web browser,

Except as expressly permitted or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not:

  1. republish material from our website (including republication on another website);
  1. sell, rent or sub-license material from our website;
  1. show any material from our website in public;
  1. reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or

redistribute material from our website.

You may redistribute our newsletter in print and electronic form to any person.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4.0 Acceptable use

  1. You must not:
    1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
    1. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
    1. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
    1. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
    1. access or otherwise interact with our website using any robot, spider or other automated means;
    1. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
  2. You must not use data collected from our website to contact individuals, companies or other persons or entities.
  3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5.0 Products

  1. We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
  2. Prices stated on our website may be stated incorrectly.
  3. The sale and purchase of products through our website will be subject to terms and conditions of sale.

6.0 Registration and accounts

  1. You must notify us in writing immediately if you become aware of any unauthorised use of your account.
  2. You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

7.0 User IDs and passwords

  1. If you register for an account with our website, you will be asked to choose a user ID and password.
  2. Your user ID must not be liable to mislead and must comply with the content rules; you must not use your account or user ID for or in connection with the impersonation of any person.
  3. You must keep your password confidential.
  4. You must notify us in writing immediately if you become aware of any disclosure of your password.
  5. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
  6. Cancellation and suspension of account
  7. We may:
    • suspend your account;
    • cancel your account; and/or
    • edit your account details,
    • at any time in our sole discretion without notice or explanation.
  8. You may cancel your account on our website using your account control panel on the website and via customer service.

8.0 Report abuse

  1. If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.

9.0 Limited warranties

  1. We do not warrant or represent:
  2. the completeness or accuracy of the information published on our website;
  3. that the material on the website is up to date; or
  4. that the website or any service on the website will remain available.
  5. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent that these terms and conditions expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
  6. To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

10.0 Limitations and exclusions of liability

  1. Nothing in these terms and conditions will:
    • limit or exclude any liability for death or personal injury resulting from negligence;
    • limit or exclude any liability for fraud or fraudulent misrepresentation;

    • limit any liabilities in any way that is not permitted under applicable law; or
    • exclude any liabilities that may not be excluded under applicable law.
  2. The limitations and exclusions of liability govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
  3. To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
  4. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
  5. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  6. We will not be liable to you in respect of any loss or corruption of any data, database or software.
  7. We will not be liable to you in respect of any special, indirect or consequential loss or damage.
  8. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

11.0 Breaches of these terms and conditions

  1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
    • send you one or more formal warnings;
    • temporarily suspend your access to our website;
    • permanently prohibit you from accessing our website;
    • block computers using your IP address from accessing our website;
    • contact any or all your internet service providers and request that they block your access to our website;
    • commence legal action against you, whether for breach of contract or otherwise; and/or
    • suspend or delete your account on our website.
  2. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

12.0 Third party websites

  1. Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
  2. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

13.0 Variation

  1. We may revise these terms and conditions from time to time.
  2. The revised terms and conditions will apply to the use of our website from the date of their publication on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions. / We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
  3. If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

14.0 Assignment

  1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
  2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

15.0 Severability

  1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
  2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

16.0 Third party rights

  1. These terms and conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by any third party.
  2. The exercise of the parties’ rights under these terms and conditions is not subject to the consent of any third party.

17.0 Entire agreement

  1. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements between you and us in relation to your use of our website.

18.0 Law and jurisdiction

  1. These terms and conditions shall be governed by and construed in accordance with English law.
  2. Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of Scotland.

19.0 Statutory and regulatory disclosures

20.0 Limitations of liability

  1. Nothing in these Terms shall exclude or limit Big Bully Pet Supplies’ liability for losses which may not be lawfully excluded or limited by applicable law.
  2. Big Bully Pet Supplies shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data, even if Big Bully Pet Supplies have been advised of the possibility of such damages unless resulting from the gross negligence or intentional actions of Big Bully Pet Supplies.

21.0 Our details

  1. This website is owned and operated by Big Bully Pet Supplies Ltd
  2. We are registered in England with company registration number 10691315.
  3. Our registered address is at Unit11 Twizle Close, Stonebridge, Milton Keynes, MK13 0DX.
  4. You can contact us by writing to the business address given above, by using our website contact form, by email to sales@bigbullypetsupplies.co.uk